Return and Replacement Policy

Returns

We accept returns within 30 days of the purchase date under the following conditions:

1. Eligibility:
   • The item must be unused, unwashed, and in the same condition that you received it.
   • The item must be in the original packaging with all tags attached.
2. Non-returnable Items:
   • Items on sale or clearance.
   • Customized or personalized items.
   • Gift cards.
3. Process:
   • Contact our customer service team at support@sourceindiatrade.com to initiate a return.
   • Provide your order number and reason for the return.
   • Our team will provide you with a return authorization and instructions on how to send your item back to us.
4. Shipping:
   • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
   • If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

1. Approval:
   • If your return is approved, a credit will be applied to your original method of payment within 5-7 business days.
2. Partial Refunds:
   • Items not in their original condition, damaged, or missing parts for reasons not due to our error may be eligible for a partial refund at our discretion.
3. Late or Missing Refunds:
   • If you haven’t received a refund yet, first check your bank account again.
   • Then contact your credit card company, as it may take some time before your refund is officially posted.
   • Next, contact your bank. There is often some processing time before a refund is posted.
   • If you’ve done all of this and you still have not received your refund, please contact us at support@sourceindiatrade.com.

Replacements

We only replace items if they are defective or damaged. If you need to exchange it for the same item:

1. Eligibility:
   • Contact us within 7 days of receiving the item.
   • Provide details of the defect or damage, along with your order number.
2. Process:
   • Our customer service team will provide instructions on how to return the defective item.
   • Once the defective item is received and inspected, we will send out a replacement at no additional cost to you.

Exchanges

If you need to exchange an item for a different size or color:

1. Eligibility:
   • The item must be unused, unwashed, and in the same condition that you received it.
   • The item must be in the original packaging with all tags attached.
2. Process:
   • Contact our customer service team at support@sourceindiatrade.com to initiate an exchange.
   • Provide your order number and the details of the item you wish to exchange.
   • Our team will provide instructions on how to send your item back and how to proceed with the exchange.
3. Shipping:
   • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
   • We will cover the shipping costs for sending the exchanged item back to you.

Contact Us

If you have any questions or concerns about our return and replacement policy, please do not hesitate to contact us at support@sourceindiatrade.com. We are here to help and ensure your shopping experience with sourceindiatrade.com is enjoyable and satisfying.